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Customer Service
The Otay Water District Customer Service Department is "Committed to providing the highest level of Customer Service and support built on a foundation of integrity, knowledge and trust for both internal and external customers of the Otay Water District."
How to Contact Customer Service
  • Office Hours

  • Monday thru Friday
    8:00am to 5:00pm

  • Location

  • 2554 Sweetwater Springs Blvd.
    Spring Valley, CA 91978-2004

  • Phone Numbers

  • main:(619) 670-2777
    fax:(619) 670-1468
    Water Emergencies:(619) 670-2207

    Customer Service Manager
    Elaine Henderson
    Customer Service Supervisor
    Alicia Mendez-Schomer

    PAYING YOUR WATER BILL
    An after-hours drop box is provided for your convenience at the District headquarters in Spring Valley. You may also pay your Otay bill at the Postal Annex located in the Terra Nova shopping center, 386 East H Street, Chula Vista.

     

    PAY YOUR BILL ONLINE
    Click here to pay your Otay Water bill online.

     

    PAY STATIONS
    Payments can be made Monday through Friday at our DISTRICT OFFICE located at 2554 Sweetwater Springs Blvd. in Spring Valley between the hours of 8:00 am and 5:00 pm. Payments may also be made at the following POSTAL ANNEX:
     
    Terra Nova Plaza
       386 East H St.
       Chula Vista, CA
       (619) 585-7400

    ALTERNATIVE PAYMENT OPTIONS
    Electronic Automatic Payment (ACH) where funds are automatically transferred from your checking or savings account each month. Customer using this option still receives their monthly statement to verify consumption, calculations and deduct from personal account prior to the auto deduct. This option eliminates the possibility of late payments, and alleviates concerns when taking vacations.

     

    PAY YOUR BILL OVER THE PHONE

    Debit and credit card customers now have more payment options and can pay their bill 24/7. Customers can call us at 619-670-2777, 24 hours a day, and 7 days a week. You must have your Otay account number to use this feature. In addition to VISA and MasterCard debit/credit card payments, our credit card service now accepts Discover and American Express. A $4.80 fee is applied to credit card transactions.
     

    The payment mailing address is:

    Otay Water District

    P.O. Box 51375

    Los Angeles, CA 90051-5675



     

    2008 HOLIDAY SCHEDULE
    New Year (observed) - January 1, 2008

    Martin Luther King Birthday - January 21, 2008
    President's Day - February 18, 2008
    Cesar Chavez Birthday - March 31, 2008

    Memorial Day - May 26, 2008
    Independence Day - July 4, 2008
    Labor Day - September 1, 2008
    Veterans' Day - November 11, 2008
    Thanksgiving Day - November 27, 2008
    Day after Thanksgiving - November 28, 2008
    Floating Holiday - December 24, 2008
    Christmas Day (observed) - December 25, 2008
    Floating Holiday - December 26, 2008

     

    © 2007 Otay Water District. All rights reserved.