STARTING SERVICE WITH OTAY WATER DISTRICT

If you have or are about to move to a property with water and/or sewer service provided by the Otay Water District, to ensure uninterrupted service, please call Customer Service at (619) 670-2777 to have the account(s) transferred into your name. There is a set-up fee for this service, which will appear on the first bill. This charge covers staff time needed to read the meter and enter the new information on our computer.

In addition to the set-up fee, renters and other non-owners applying for service will be charged a deposit due within 7 days from the start of service. The size of the meter determines the amount of the deposit, the deposit will be refunded after one year, provided the account shows no more than one late payment. For customers with more than one delinquency, or who terminate service within the first year, the closing bill will be deducted from the deposit. Any outstanding charges will be billed and any remaining deposit will be refunded to the customer.

PAYING YOUR WATER BILL

Otay Water District accepts payment through a variety of sources.

PAY YOUR BILL ONLINE
Click here to pay your Otay Water bill online.

PAY STATIONS
Payments can be made Monday through Friday at our DISTRICT OFFICE located at 2554 Sweetwater Springs Blvd. in Spring Valley between the hours of 8:00 am and 5:00 pm.  An after hours drop box is also provided for your convenience.

Payments may also be made at the following POSTAL ANNEX:
 
Terra Nova Plaza
   386 East H St. Ste. A
   Chula Vista, CA
   (619) 585-7400

ALTERNATIVE PAYMENT OPTIONS
Electronic Automatic Payment (ACH) where funds are automatically transferred from your checking or savings account each month. Customer using this option still receive their monthly statement to verify consumption, calculations and deduct from personal account prior to the auto deduct. This option eliminates the possibility of late payments, and alleviates concerns when taking vacations.   Click here for more information.

PAY YOUR BILL OVER THE PHONE

Debit and credit card customers now have more payment options and can pay their bill 24/7. Customers can call us at 619-670-2777, 24 hours a day, and 7 days a week. You must have your Otay account number to use this feature. In addition to VISA and MasterCard debit/credit card payments, our credit card service now accepts Discover and American Express. A $4.80 fee is applied to credit card transactions.

The payment mailing address is:

Otay Water District

P.O. Box 51375

Los Angeles, CA 90051-5675

2009 HOLIDAY SCHEDULE