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1. Locate your consumer valve (see photo below)
Consumer valves work best when they are near the meter.
There are two consumer valves. One in the
meter box after the dial at the connection and one at the
house located near a hose bib or in the garage near the
water heater.
2. Turn the consumer valve a quarter turn
counter-clockwise
The consumer valve handle should be in the on position,
parallel to the pipe. To turn it off, turn the valve a 1/4
turn so that it is perpendicular to the pipe as shown
below.
3. If you cannot locate or turn off the consumer valve,
call the Otay Water District to have a member of our staff
turn off the meter valve.
Your valve may look a little different. Make sure everyone
in the family knows how to turn off the water. Do not try
to operate Otay Water District's valve (on the street
side of the meter).
set to off position
In case of an emergency,
call (619) 670-2207
To turn test for possible leaks in your system follow these steps:
Make sure all faucets and water-using
appliances, inside and out, are
turned off.
Check the position of the hands on the water meter dial,
and record the reading.
On odometer style meters, note the location of the sweep
hand. If your meter has a triangular leak detector, watch
to see whether the triangle is moving.
On circular-read meters, note the location of the
one-cubic foot hand (ten cubic feet hand for 1 in. meters).
Without using any water, wait for approximately 30
minutes, then recheck the meter. If the hand or the
triangle has moved, or if the reading has changed, water
is
leaking (or running) somewhere on your property.
If you need assistance to locate your water meter, please contact the Operations and Maintenance
Department at the Otay Water District at (619) 670-2207.
Free toilet tank leak detector tablets are available upon
request. To order, please contact Otay Water District's
Conservation Manager at (619)
670-2290.
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